ISABELLA BANK LEVERAGES REDIVERIFY TO NOTIFY CUSTOMERS OF POTENTIAL FRAUD THROUGH CHANNEL OF CHOICE
REDi Enterprise Development, Inc. (REDi), a leading provider of automated risk, compliance and lending solutions, announced today the successful implementation of its risk management solution REDiVerify at Isabella Bank Corporation (OTCQX: ISBA) . The solution has provided Isabella Bank with a seamless solution to notify customers of fraudulent activity through their indicated channel of choice, including; text, email and call alerts.
In search of a risk management solution that adheres to the evolution of banking technology, Isabella Bank found that REDiVerify was the only solution of its kind to put fraud notification into the hands of its customers. Through REDiVerify, Isabella Bank’s fraud department was able to transition from manually managing fraud, to relying on the solution for all of its risk management notification needs during and outside of business hours. The solution has enabled Isabella Bank to remain competitive, while freeing up time for fraud representatives to delve deeper into the root of compromise and cause of fraud.
“The quality and care of REDi is truly top-notch,” said Amy Vogel, Chief Risk Officer of Isabella Bank. “The entire team at REDi understood our needs, included us in the process and answered every question we had during and after our implementation, which is something we look for when selecting a vendor.”
After the seamless implementation of REDiVerify and impeccable customer service, Isabella Bank turned to REDi for its full suite of software solutions. Isabella Bank implemented REDi’s additional products including, lending and compliance solutions.
“Our work with Isabella Bank speaks to the success of our full suite of software solutions, especially the caliber of REDiVerify,” said Chris Renshaw, President and CEO of REDi. “With the projected increase of fraudulent activity, we are working diligently to provide our customers with peace of mind and confidence in our risk management solutions.”
About Isabella Bank Corporation
Isabella Bank Corporation is the parent company of Isabella Bank, which operates 29 banking offices throughout seven Mid-Michigan counties. Founded in 1903, the Bank provides deposit, loan, investment, trust, and electronic banking services to consumer and business customers. Isabella Bank has earned a five-star rating from Bauer Financial, Inc. and the Corporation has been recognized as a Top100 Workplace by the Detroit Free Press. The Corporation is committed to increasing shareholder value as evidenced by their history of 34 consecutive years of increased dividends. To learn more, visit any of their 29 convenient locations or www.isabellabank.com.
REDi Enterprise Development Inc. is a leading software provider for community financial institutions. The company has more than 130 customers nationwide and prides itself on both exceptional technology and exceptional service. REDi’s solutions include fraud prevention, enterprise notifications to customers, compliance solutions, and lending solutions. REDI’s risk management solutions provide automation for key functions throughout the organization and reduce operating risk. Additional information is available at www.44redi.com.