Inform and empower with personalized, real-time alerts
Real Time
Eliminate batch processing delays and publish events in real-time, allowing your accountholders to receive and act on alerts quickly.
User Driven
Users can choose what they receive alerts about, and how they receive them directly from your website or mobile app.
Multi-Channel Delivery
- Push notifications
- Text message
- Outbound call
Notification Options
- Fraud alerts
- Direct deposits
- Check clearings
- Negative balances
- Email & phone number changes
- Payment due and past due
A High-Impact Solution
Reduce Expenses
Reduce support calls and branch visits by allowing account holders to manage their notification preferences, and automatically delivering account related information.
Increase Revenue
Self service capabilities free up customer service resources to focus on higher value interactions, while proactive communication keeps your institution top of mind.
Improve Customer Experience
Reduce Fraud Losses
Seamless Integration.
World-Class Support.
REDiNotify Frequently Asked Questions
What is REDiNotify?
REDiNotify is an enterprise notification platform that delivers real time, event driven communications to customers and members. It can combine account, payment, fraud, and service related events with the institution’s preferred delivery channels.
What events can REDiNotify communicate?
Published examples include fraud alerts, direct deposits, check clearings, negative balances, email or phone number changes, payment due reminders, and past due notices. Additional events can be supported when the institution can provide the required event data and business rules.
Which delivery channels does REDiNotify support?
REDiNotify supports push notifications, text messages, email, and automated outbound calls. The institution can configure the available channels by alert type and delivery workflow.
Can users manage their own alert preferences?
Yes. Users can select what they want to receive and how they want to receive it through the institution’s website or mobile application when that preference experience is included in the implementation.
How can REDiNotify help reduce fraud losses?
Real time delivery shortens the period between a risk event and cardholder action. Faster awareness gives the cardholder and institution an opportunity to respond before additional fraudulent activity accumulates.
Can REDiNotify reduce service calls and branch visits?
Yes. Allowing users to manage alert preferences and automatically receive account information can reduce routine support calls and branch visits, while freeing staff to focus on higher value interactions.
Can a financial institution send alerts that users did not individually select?
REDiNotify can support institution initiated communications such as urgent fraud education, service updates, weather events, and branch notices when they are configured within the institution’s consent, targeting, carrier, and operational requirements.
Can REDiNotify replace every alert already provided by Q2, a processor, or a card network?
Not automatically. REDiNotify can integrate with Q2 Digital Banking and can consolidate many event driven communications, but native alerts may remain separate when the required data or interface is not available. Final consolidation is determined during solution design.
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