REDi Enterprise Development, Inc. (REDi), a leading provider of automated risk management services for financial institutions, recently launched its new live call center service for banks and credit unions, providing comprehensive customer support 24/7. REDi’s new call center service handles incoming inquiries from customers and manages standard common interactions, such as customer identification, transaction acceptance/rejection, card activation/deactivation and contact data updates.
REDi’s new call center service was designed to work with a financial institution’s existing customer service operations to more efficiently manage overflow as well as after hours and weekend calls. Based on the bank’s needs, incoming calls can be seamlessly routed to REDi’s live call center during specific days and hours to ensure customers receive the same superior service at all times. In addition, each institution is provided with their own dedicated toll free number uniquely branded for the specific institution to eliminate any confusion between customers and call center staff. “Consumers conduct banking business around the clock, and REDi’s call center will help us provide the same high level of support our customers are accustomed to at any time on any day,” said Sue Fernald, Vice President of Deposit Operations for Newport, N.H.–based Lake Sunapee Bank. “The middle of the night calls will be handled with the same efficiency we offer during the day, and we will be able to update customer data with every call.”
REDi’s call center service also complements the company’s flagship solution Verifi, which enhances the security of debit card transactions by making the customer a part of the fraud prevention process. Leveraging low cost communication methods designed to connect with customers through the channel of their choice, the system can successfully verify suspicious transactions in real time. With the addition of the call center to REDi’s existing communication methods, such as email, SMS, IVR, mobile and third-party mobile integration, banks and customers alike can rest assured that they are well equipped to handle fraud.
“As fraud attempts continue to increase across all lines of business, REDi remains dedicated to providing banks and credit unions with efficient methods of communication to protect customers against fraud,” said Chris Renshaw, President and CEO of REDi. “With the addition of our call center service, REDi is able to provide financial institutions with additional resources to not only help field incoming customer inquiries, but also manage the process of responding to potential fraudulent transactions in a timely manner.”
About Lake Sunapee Bank
Lake Sunapee Bank has remained committed to serving its customers by offering sound financial products and services to help stimulate personal and regional growth. Lake Sunapee Bank’s employees are dedicated to enhancing the quality of life within the banks’ neighborhoods through community service, board memberships, fundraising and direct contributions. With offices located throughout west-central New Hampshire and central Vermont, Lake Sunapee Bank’s philosophy of initiative, perseverance, and one-on-one personal relationships has built a tradition of trust. For more information on Lake Sunapee Bank, please visit www.lakesunbank.com.
REDi Enterprise Development Inc. is a leading software provider for community financial institutions. The company has more than 130 customers nationwide and prides itself on both exceptional technology and exceptional service. REDi’s solutions include fraud prevention, enterprise notifications to customers, compliance solutions, and lending solutions. REDI’s risk management solutions provide automation for key functions throughout the organization and reduce operating risk. Additional information is available at www.4redi.com.
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